Highlight from 'Managing Transitions' by William Bridges, Susan Bridges

The time between the end of old ways and the beginning of new ones is a dangerous period. Things fall through the cracks. You’ll learn more about this when we talk about the neutral zone, but for now, suffice to say that you may have to create temporary policies, procedures, reporting relationships, roles, and even technologies to get you through this chaotic time.
— William Bridges, Susan Bridges, Managing Transitions